At Pojokbet, we believe gambling should always be a form of entertainment — not a source of financial stress or personal hardship. This page outlines the tools, resources, and commitments we have in place to keep every Malaysian player safe.
Need help right now? If you feel that gambling is negatively affecting your life or the life of someone you care about, please contact a professional support line immediately. Talian Kasih: 15999 (Malaysia, available 24 hours). You can also self-exclude from Pojokbet at any time by contacting live chat or emailing [email protected].
Pojokbet serves players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — and we take our responsibility to every one of them seriously. Responsible gambling is not a legal checkbox for us; it is a core operating principle embedded in how we build our platform, train our support team, and design our account tools.
We know that for the vast majority of our players, betting on football, Liga Super Malaysia, EPL, UFC, and live casino games is a recreational activity enjoyed within a defined budget. But we also know that for some, gambling can develop into something more problematic — and when that happens, early intervention makes a significant difference. That is why Pojokbet's responsible gambling framework is built around awareness, accessible tools, and a genuine support pathway that any registered user can activate at any time, free of charge.
All Pojokbet services — sports betting, live casino, slots, lottery, and arcade games — are restricted to individuals who are 21 years of age or older. This is a non-negotiable requirement enforced at account registration through our KYC identity verification process and reinforced through ongoing account monitoring.
During registration, all users are required to confirm their date of birth. Where our team has any reasonable suspicion that an account holder may be under the age of 21, we will request documentary proof — including a valid Malaysian MyKad or passport — before allowing further access to the Platform. Any account confirmed to belong to a person under 21 will be immediately closed and all funds returned to the source payment method.
We encourage all adults with minors in the household to consider using parental control software to restrict access to online gambling sites. Pojokbet supports this as an additional layer of household safety, particularly for families with teenagers who are active internet users.
Problem gambling can develop gradually. Many players who develop unhealthy gambling habits do not recognise the warning signs early enough to prevent financial or personal harm. The following behaviours are commonly associated with gambling moving beyond recreational play:
If you recognise any of these patterns in your own behaviour, we strongly encourage you to make use of the self-management tools available on Pojokbet, or to seek support from a professional counsellor or helpline. You do not need to be in financial crisis to seek help — early action is always better.
Answering these questions honestly takes under two minutes. If you answer "yes" to three or more, we encourage you to review your gambling habits and consider speaking to a support professional.
Reflect on your recent gambling habits. There are no right or wrong answers — this is for your awareness only.
Have you ever gambled with money that was set aside for essential expenses such as rent, bills, or daily necessities?
Have you felt the need to increase your bet sizes over time to get the same level of excitement or satisfaction?
Have you tried to win back money you have lost by continuing to gamble in the same session?
Have you felt restless, irritable, or anxious when trying to cut down or stop gambling?
Have you hidden your gambling activity, losses, or spending from someone close to you?
Has gambling caused significant stress, conflict, or tension in your personal or professional relationships?
Have you borrowed money or relied on others financially as a result of your gambling activity?
Have you found yourself thinking about gambling frequently throughout the day, even when you are not actively playing?
Every one of these tools is available free of charge to all registered Pojokbet users. Access them anytime through your account settings or live chat.
Set a maximum deposit cap on a daily, weekly, or monthly basis. Once your limit is set, it takes effect immediately. If you later request an increase, a mandatory 48-hour cooling-off period applies — giving you time to reconsider before raising your spending ceiling.
Define the maximum amount you are comfortable losing per day, per week, or per month. When your loss limit is reached, the Platform will automatically suspend further real-money betting for that period — no manual action required on your part.
Request a temporary break (from 24 hours up to 6 months) or a permanent self-exclusion. Self-exclusion requests are processed immediately upon confirmation. During an active self-exclusion period, your account will be inaccessible and all marketing communications will cease.
Configure reminder alerts at 30, 60, or 90-minute intervals during your gaming sessions. When the reminder fires, you will see a summary of your session duration and current net balance — a quick reality check to help you decide whether to continue or step away.
Receive automatic in-session pop-up notifications at intervals you choose. Each reality check displays how long you have been playing, how much you have deposited, and your current net position — keeping you grounded and informed throughout your session.
Our live support team is available around the clock to assist with any responsible gambling request — whether that is activating a deposit limit, requesting a cooling-off period, or discussing a concern you have about your own gambling patterns. No judgement, just help.
Responsible gambling starts with the right mindset before you even place your first bet. These straightforward habits help the overwhelming majority of Pojokbet players keep gambling firmly in the "entertainment" column.
If you are concerned about the gambling behaviour of someone close to you — a partner, parent, sibling, or friend — there are constructive steps you can take without confrontation.
Pojokbet encourages every player who needs additional support to reach out to a professional organisation. The following resources are available to Malaysian players.
Malaysia's national social welfare hotline, operated by the Ministry of Women, Family and Community Development. Available around the clock for counselling, crisis support, and referrals.
GamCare provides free information, support, and counselling for anyone affected by problem gambling. Widely recognised as a leading authority on gambling harm reduction and recovery pathways.
A Kuala Lumpur-based emotional support service available to anyone experiencing distress, anxiety, or crisis. Offers a confidential, non-judgmental listening service at any time of day.
Our player support team can activate any responsible gambling tool on your account immediately — including self-exclusion, deposit limits, and cooling-off periods. Contact us any time via live chat for confidential, prompt assistance.
Pojokbet is here to provide great entertainment for Malaysian players — within safe, clear limits. Explore the Platform or read our FAQ for more on how we support our players.