Privacy Policy

Pojokbet ("we", "us", "our", "Platform") is committed to protecting the privacy and personal data of every user ("User", "you", "your") who accesses or uses the services available at pojokbet.cam. This Privacy Policy ("Policy") sets out in clear terms how Pojokbet collects, processes, stores, shares, and protects personal data in connection with your use of our online betting and live casino services.

This Policy applies to all personal data obtained through the Pojokbet website, any associated mobile interface, customer support communications, payment processing activities, and any other interaction between you and Pojokbet. By registering an account, accessing the Platform, or engaging with any Pojokbet service, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

Pojokbet takes its obligations under applicable data protection law seriously. We do not sell personal data to third parties, and we process personal information only to the extent necessary to provide our services, comply with legal obligations, and safeguard our platform and player community.

The following terms carry the meanings ascribed below throughout this Policy:

• "Personal Data" — Any information that identifies or could identify a natural person, directly or indirectly, including by name, identification number, location data, online identifiers, or one or more factors specific to the identity of that person.
• "Processing" — Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, erasure, or destruction.
• "Data Controller" — Pojokbet, as the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" — Any third party that processes Personal Data on behalf of Pojokbet pursuant to written instructions and a data processing agreement.
• "Consent" — A freely given, specific, informed, and unambiguous indication of the User's wishes by which they agree to the processing of their Personal Data.
• "KYC" — Know Your Customer — identity verification procedures required to confirm a User's identity and eligibility to use the Platform.
• "Cookie" — A small data file placed on a User's device by the Platform to facilitate session management, analytics, and personalisation.

Pojokbet collects Personal Data through several channels depending on your interaction with the Platform. The categories of data we collect are described below:

We collect only the minimum data required for each processing purpose. Where a field is mandatory during registration or KYC, this will be clearly indicated. Optional fields are provided to improve your experience but their omission will not restrict your access to core services.

Pojokbet processes your Personal Data only where a valid legal basis exists. The primary bases on which we rely are as follows:

• Contractual Necessity: Processing that is required to register your account, verify your identity, process deposits and withdrawals, and deliver the betting and casino services you have requested. Without this processing, we cannot provide the Services.
• Legal Obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, counter-terrorism financing (CTF) requirements, KYC obligations, and any direction issued by a competent regulatory authority.
• Legitimate Interests: Processing carried out to prevent fraud, detect and investigate prohibited conduct, maintain platform security, improve our services, and manage operational risk — where such processing does not override your fundamental privacy rights.
• Consent: Processing for non-essential purposes such as marketing communications, promotional offers, and non-functional cookies, where we have obtained your prior opt-in consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Pojokbet uses the Personal Data we collect for the following purposes:

• Account Management: Creating and maintaining your registered account, verifying your identity, processing your login credentials, and managing account settings and preferences.
• Service Delivery: Processing bets, settling wagers, crediting winnings, administering bonuses and VIP tier benefits, and providing access to all games and betting markets available on the Platform.
• Payment Processing: Facilitating MYR deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, BTC, and USDT — and verifying that payment methods are registered in your verified name.
• Fraud Prevention and Security: Monitoring account activity for signs of unauthorised access, multiple account usage, bonus abuse, money laundering, and other forms of prohibited conduct.
• Regulatory Compliance: Fulfilling our obligations under applicable AML, CTF, and KYC frameworks, including reporting obligations where required by law.
• Customer Support: Responding to your queries, resolving disputes, processing complaints, and maintaining records of support interactions for quality and audit purposes.
• Responsible Gambling: Monitoring usage patterns to identify potential problem gambling behaviour, applying self-exclusion or limit settings you have requested, and delivering responsible gambling communications where appropriate.
• Marketing (with consent): Sending promotional emails, bonus notifications, and personalised offers where you have opted in to receive such communications. You may unsubscribe at any time via your account settings.
• Platform Improvement: Analysing aggregated usage data, session behaviour, and game performance metrics to improve the Platform experience for all Malaysian players.

Pojokbet does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We share your data only in the following limited and controlled circumstances:

• Payment Service Providers: We share necessary financial and identity data with payment processors — including banks, e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay), and FPX / DuitNow network providers — solely to facilitate your requested transactions. These parties act as Data Processors under contractual obligations.
• KYC and Identity Verification Providers: We engage accredited third-party identity verification services to assist in confirming the authenticity of documents submitted during KYC. These providers process identity data strictly per our instructions.
• Technology and Infrastructure Providers: Hosting providers, content delivery networks, and database management partners who process data on our behalf under strict data processing agreements and confidentiality obligations.
• Game Software Providers: Where game providers operate their own servers, limited technical data (such as session tokens and bet records) may be shared with the relevant game studio to settle game outcomes. No marketing data is shared with game providers.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory direction, Pojokbet will disclose Personal Data to competent authorities. We will notify you of any such disclosure to the extent permitted by law.
• Professional Advisers: Solicitors, auditors, compliance consultants, and insurers may access Personal Data to the minimum extent necessary in the course of their professional services to Pojokbet, subject to professional confidentiality obligations.

All third parties with whom Pojokbet shares Personal Data are required to maintain appropriate technical and organisational security measures and to process data only for the specific purposes for which it was shared.

Pojokbet uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, and understand how users interact with our services. The categories of cookies we use are outlined below:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cannot be disabled without disrupting core functionality.
• Performance and Analytics Cookies: Used to collect aggregated data on page visits, game interactions, and session duration to help us identify performance issues and improve the Platform. These are activated only with your consent.
• Functional Cookies: Store your preferences such as language settings, display preferences, and last-visited game categories to personalise your experience.
• Marketing Cookies (consent-based): Used to measure the effectiveness of promotional campaigns and to deliver relevant offers within the Platform. These are set only where you have provided explicit consent.

You may manage your cookie preferences at any time through your browser settings or via the cookie preference centre on the Platform. Please note that disabling strictly necessary cookies may affect your ability to log in and access certain features of the Platform.

Pojokbet retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes.

Pojokbet implements a comprehensive range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Pojokbet Platform.
• AES-256 encryption at rest for all sensitive Personal Data and financial records held in our databases.
• Role-based access controls that restrict employee access to Personal Data to those with a verified operational need.
• Multi-factor authentication requirements for all internal administrative access to production systems.
• Regular third-party penetration testing and vulnerability assessments of Platform infrastructure.
• Continuous automated monitoring for anomalous access patterns and potential data breach indicators.
• Staff training on data protection obligations, phishing awareness, and secure data handling procedures.

In the event of a personal data breach that poses a risk to your rights and freedoms, Pojokbet will notify affected Users without undue delay and in accordance with applicable data breach notification obligations. Notification will be sent to the email address registered on your Account.

Pojokbet's primary data infrastructure is hosted within secure facilities. In some circumstances, Personal Data may be processed by our service providers in jurisdictions outside Malaysia — for example, where cloud infrastructure or game software servers are operated internationally.

Where such transfers occur, Pojokbet ensures that adequate safeguards are in place to protect your Personal Data, including:

• Standard contractual clauses that impose equivalent data protection obligations on the receiving party.
• Data processing agreements requiring the recipient to maintain security standards no less protective than those applied by Pojokbet.
• Assessment of the recipient jurisdiction's data protection framework prior to any transfer of sensitive Personal Data.

You may request further information about the specific safeguards applied to any international transfer of your data by contacting us at the address provided in Section 14 of this Policy.

Subject to applicable law and certain limited exceptions, you have the following rights in respect of your Personal Data held by Pojokbet:

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 3 business days and respond substantively within 30 calendar days. Identity verification may be required before we can fulfil your request.

Pojokbet's services are strictly restricted to individuals aged 21 years and above. We do not knowingly collect or process Personal Data belonging to persons under the age of 21. Age verification is conducted as part of the registration and KYC process to enforce this restriction.

If Pojokbet becomes aware that Personal Data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

Pojokbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, we will notify registered Users via the email address on file and post a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with any amendment, you should cease using the Platform and close your Account before the effective date of the change.

We encourage you to review this Policy periodically so that you remain informed about how Pojokbet handles your Personal Data. Archived versions of this Policy are available upon request by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the Pojokbet data protection team using the details below:

For account-related privacy matters — such as updating your registered details, requesting data deletion following account closure, or managing your marketing preferences — you may also raise these directly through the live chat function available on the Platform, which operates 24 hours a day, seven days a week.

For further information about your rights under this Policy, or to understand how Pojokbet's terms and this Policy interact, please refer to our Terms & Conditions page.